FAQ

TrueSource is built around three priorities: quality, transparency, and convenience.

Our products combine European manufacturing standards and quality documentation with an innovative, preloaded pen format designed to eliminate many of the preparation steps associated with traditional peptide vials.

It's a premium approach to peptides - from manufacturing to delivery.

TrueSource products are competitively priced with a focus on delivering greater value per pen - not simply a lower upfront price.

Our products are formulated at higher concentrations than many competing products, which can mean less product volume is needed to deliver an equivalent specified amount. In addition, most TrueSource pens are preloaded with more than one month of product at the referenced standard-use amount, helping provide greater value and convenience from each pen.

For example, one of our best-selling products, GLP-3, contains two months of product in a single pen at the typical dosing schedule.

When comparing prices, consider product concentration, potency, and total product per pen. A lower purchase price doesn't always mean a lower cost per use.

Our products are manufactured in Europe using EU-sourced raw materials and controlled manufacturing processes.

We chose European manufacturing because we believe customers shouldn't have to compromise when it comes to product quality.

Our manufacturing partners operate under applicable European Good Manufacturing Practice (GMP) standards and certifications.

These standards emphasize controlled manufacturing processes, quality systems, consistency, documentation, and traceability.

Our peptide raw materials are sourced within the European Union. We do not source our peptide raw materials from China or India.

For us, knowing where a product comes from is just as important as knowing what's in it.

Not all peptide products are manufactured to the same standards.

Manufacturing controls can affect product identity, purity, consistency, stability, and overall quality. That's why TrueSource focuses on documented manufacturing standards and quality-control processes - not simply the lowest possible production cost.

Quality starts at the source.

Yes. Quality-control testing is performed as applicable to the individual product and manufacturing batch.

Supporting documentation may include Certificates of Analysis (COAs), stability information, and other quality records associated with the product.

Yes. We believe transparency builds confidence. Certificates of Analysis are available for applicable products and batches so customers and professional partners can review relevant quality documentation.

A COA provides laboratory information associated with a specific product or manufacturing batch.

Depending on the product and testing performed, it may provide information regarding identity, purity, concentration, and other quality specifications.

It's a simpler approach to peptide delivery. Instead of receiving a traditional powder that requires manual preparation, TrueSource products are available in a preloaded, ready-to-use pen system.

The pen uses a convenient dial-and-click mechanism designed to make product preparation simple and consistent.

No. TrueSource pens arrive preloaded, eliminating the manual reconstitution process associated with many traditional peptide vials.

That means fewer preparation steps, less handling, and greater convenience.

Convenience and simplicity.

We believe premium peptides deserve a premium delivery system.

The pen incorporates a simple dial-and-click mechanism. The appropriate number of clicks corresponds to a specified amount according to the particular product's instructions.

This eliminates many of the measuring and preparation steps associated with traditional vial-based products.

Product quantity and concentration vary by product. Each TrueSource product clearly identifies the amount and concentration contained in the pen, allowing customers to understand exactly what they're purchasing.

Certain TrueSource products are designed with room-temperature stability supported by product-specific stability data, providing an important convenience advantage compared with products requiring continuous refrigerated storage.

Although refrigeration is not required, refrigerated storage is recommended to maintain a consistently cool, dark environment.

TrueSource pens are designed to maintain 98%+ potency for up to 2.5 years, providing exceptional long-term stability and product integrity.

Products should generally be protected from excessive heat, direct sunlight, freezing, and temperatures outside their specified storage range.

Although refrigeration is not required, refrigerated storage is recommended to maintain a consistently cool, dark environment.

Proper storage helps protect the quality and integrity built into the product.

TrueSource pens are shelf-stable and designed to maintain their potency during typical shipping and transportation conditions. Unlike products that require continuous refrigeration, our pens are formulated for stability, helping protect product integrity throughout the normal delivery process.

Stability documentation is available for applicable products.

Stability testing is important because quality isn't only about how a product tests when it's manufactured - it's also about maintaining appropriate specifications throughout its supported shelf life.

In-stock orders are typically processed within 2-3 business days. Once your order has been processed, delivery time will be based on the shipping method selected at checkout.

For backordered items, please allow approximately 2-3 weeks for the product to arrive from our manufacturer and become available for fulfillment. Once received, your order will be processed and shipped to you.

The 2-3 week backorder timeframe does not include the additional shipping time to your delivery address.

Yes. Once an eligible order ships, tracking information is provided so you can follow your shipment from our facility to your door.

We'll help make it right. Contact our customer-support team promptly with your order number and photos of the product and packaging.

Please keep the original packaging while we review the issue.

All sales are final, and we do not accept returns or issue refunds.

If your product arrives damaged as a result of shipping, please contact our support team at support@truesourcewellness.com as soon as possible. Please include your order number, a description of the damage, and photos of the product and packaging.

Our team will assess the situation and determine whether the order qualifies for a replacement.

Yes. TrueSource Wellness works with qualified clinics and professional customers interested in offering premium peptide products.

Clinic programs may include professional pricing, volume opportunities, product documentation, and dedicated support. Contact us to discuss your clinic's needs.

Yes. Qualifying professional customers may have access to volume-based pricing depending on product selection and order quantity.

Whether you're placing your first professional order or purchasing at higher volume, our team can discuss available options.

Because we believe you should know what you're buying, where it comes from, and how it was made.

Quality You Can Verify. Convenience You Can Experience.