Privacy Policy

Effective date: September 19, 2026

True Source Wellness LLC ("True Source Wellness," "we," "us," or "our"), located in Elizabeth, Colorado, respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit truesourcewellness.com, create an account, place an order, complete a required consent form, communicate with us, or otherwise use our website and services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree, do not use the Services.

1. Information We Collect

Information You Provide

• Contact and account information, such as your name, email address, telephone number, billing and shipping addresses, username, and password.
• Order and transaction information, such as products ordered, order history, payment status, shipping details, returns, refunds, and communications about an order. Payment card details are generally processed by our payment processor rather than stored directly by us.
• Consent-form information, including assumption-of-risk acknowledgments, checkbox initials, electronic signatures, dates, timestamps, and the version of the form you accepted. The current consent form does not request medical history, diagnoses, medications, treatment information, or other medical information.
• Communications and support information, including messages, requests, reviews, and other information you choose to provide.

Information Collected Automatically

When you use the Services, our website and service providers may automatically collect device and usage information such as Internet Protocol address, browser type, device type, operating system, pages viewed, referring URLs, approximate location derived from an IP address, access times, log data, and cookie or similar-technology identifiers.

2. How We Use Information

• Process, fulfill, deliver, and support orders and returns.
• Create and maintain accounts and authenticate users.
• Present, collect, verify, store, and enforce required consent forms and acknowledgments.
• Send transactional communications, including order confirmations, receipts, shipping updates, account notices, security alerts, consent-form notices, and customer-service messages.
• Operate, secure, troubleshoot, improve, and measure the Services.
• Prevent fraud, misuse, security incidents, and unlawful activity.
• Comply with legal, tax, accounting, regulatory, recordkeeping, and dispute-resolution obligations and establish, exercise, or defend legal claims.

3. How We Disclose Information

We do not sell personal information. We do not disclose personal information to third parties for cross-context behavioral or targeted advertising. We may disclose only the information reasonably necessary for the following operational and legal purposes:

• Service providers that perform services for us, such as website hosting, payment processing, order fulfillment, shipping, transactional email or SMS delivery, data storage, security, fraud prevention, and technical support. These providers may use information only as permitted by their agreements with us and applicable law.
• Professional advisers, regulators, courts, law enforcement, or other parties when reasonably necessary to comply with law, respond to lawful process, protect rights and safety, investigate misconduct, or establish, exercise, or defend legal claims.
• A buyer, successor, lender, or adviser in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.
• Other parties at your direction or with your consent.

Operational disclosures to service providers are not sales of personal information. Our actual data practices must match this notice. If we add a new category of recipient or a materially different use, we will update this Privacy Policy as required.

4. Transactional Text Messages

If you provide a mobile telephone number and agree to receive text messages, we may send non-marketing messages related to your transaction or account, such as order confirmations, payment or consent-form notices, shipping updates, security alerts, and customer-service replies. We do not use this SMS program for marketing. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of purchase where prohibited by law. You may reply STOP to opt out and HELP for help, or contact support@truesourcewellness.com. Opting out of texts does not prevent us from contacting you through another permitted channel about an active order, account, safety issue, or legal obligation. Wireless carriers are not liable for delayed or undelivered messages.

5. Cookies and Similar Technologies

We and our operational service providers may use cookies and similar technologies that are necessary to operate the website, keep you signed in, maintain a shopping cart, prevent fraud, remember preferences, and understand basic site performance. Browser settings may allow you to block or delete cookies, but essential features may not work correctly if you do. We do not use personal information for targeted advertising.

6. Consent Forms and Record Retention

A completed consent form is required for each order. We keep the completed form, electronic signature, initials, timestamps, related transaction information, and the version accepted as part of our business and legal records. If a consent form is updated, you may be required to complete and sign the new version before placing another order.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, meeting tax and accounting duties, maintaining transaction and consent records, resolving disputes, enforcing agreements, preventing fraud, and complying with applicable law. Retention periods vary by record type and legal requirement.

A deletion request does not require us to delete information that we must or are permitted to retain for legal compliance, recordkeeping, fraud prevention, security, dispute resolution, or the establishment, exercise, or defense of legal claims. For those reasons, we may retain signed consent forms and associated audit records after deleting other account information. We will restrict retained information to authorized purposes and will delete or de-identify it when retention is no longer reasonably necessary or legally permitted.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of suspected unauthorized access.

8. Your Privacy Choices and Rights

You may update certain account information through your account or contact us at support@truesourcewellness.com. Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information, and to learn whether we process it. You may also have a right to opt out of certain sales, targeted advertising, or profiling. We do not currently engage in those activities as described in this Privacy Policy.

To submit a privacy request, email support@truesourcewellness.com with the subject line "Privacy Request" and describe your request. We may need to verify your identity and authority before responding. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity. We will respond within the time required by applicable law.

If we deny a request, Colorado residents covered by the Colorado Privacy Act may appeal by replying to our decision with the subject line "Privacy Appeal." We will explain our decision and any available method for contacting the Colorado Attorney General.

9. Children

The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action. Purchases must be made by a person who is at least 18 years old or the age of legal majority in that person’s jurisdiction.

10. External Links

The Services may contain links to websites or services we do not control. Their privacy practices are governed by their own notices, and we are not responsible for them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on the website and change the effective date. If a change is material, we will provide additional notice when required by law.

12. Contact Us